Services

Included Property &

Guest Services

PRIORITY OWNER SUPPORT

PROPERTY INSPECTION SERVICE - 1 per month

BASIC ROUTINE MAINTENANCE

INSURANCE DOCUMENTATION & FILING

QUARTERLY BUSINESS REVIEW

REQUIRED STATE VACATION RENTAL LICENSE ($170 value)

CUSTOM WELCOME BOOK

GUEST EXPERIENCE APP

GUEST COMMUNICATIONS - Before, During & After Stays

24/7 GUEST CONTACT & CUSTOMER SERVICE DURING STAYS

MANAGEMENT OF GUEST ISSUES DURING GUEST STAYS

TRASH MANAGEMENT DURING GUEST STAYS

2 ADDITIONAL SERVICE HOURS

IN-PERSON GUEST CHECK-INS

IN-PERSON GUEST CHECK-OUTS

WELCOME GIFT BOX

DELUXE AMENITIES PACKAGE

Premium Level

Standard

Level

Base

Level

Included In Cleaning Service

QUALITY GUARANTEED CLEANING SERVICE - Labor & Supplies

IN-HOUSE LAUNDRY SERVICE FOR LINENS & TOWELS

INSURED & BONDED HOUSEKEEPERS

PRE-ARRIVAL INSPECTION BY SUPERVISOR

STANDARD AMENITIES PACKAGE

Optional Services - Additional Fee Apply

ELECTRONIC LOCK SERVICE

HANDYMAN SERVICES

PROPERTY INSPECTION SERVICE

WELCOME GIFT BOX

DELUXE AMENITIES PACKAGE

ADDITIONAL GUEST OR OWNER SERVICE HOURS

DEEP CLEANING SERVICE

LINEN SERVICE

COMFORTER CLEANING SERVICE

Service Notes

PROPERTY INSPECTION SERVICE

BASIC ROUTINE MAINTENANCE

Walk-thru inspection to check for functionality, maintenance issues & safety issues

Examples include repair minor leaks, change filters, replace batteries, change light bulbs, etc

QUARTERLY BUSINESS REVIEW

Pricing recommendations, guest comment review, property metrics, & property recommendations

ADDITIONAL SERVICE HOURS

Based upon monthly total. Services outlined do not apply towards the monthly count. One hour minimum per

service call

ELECTRONIC LOCK SERVICE

Includes electronic lock & access code change for

each booking

STANDARD AMENITIES PACKAGE

Includes starter supplies of toilet paper, bath soaps, dish soap, sponge, hand soap, dishwasher detergent, laundry detergent, paper towels & trash bags

DELUXE AMENITIES PACKAGE

Includes all standard amenities plus designer bathroom amenities kit in each bathroom.

DEEP CLEANING SERVICE

Recommended at least 2 x per year – Priced at 1.5 x the regular cleaning fee

LINEN SERVICE

Includes duvet covers, bed linens & pillowcases

COMFORTER CLEANING SERVICE

For comforters that cannot be cleaned in house